Lowcountry Originals

Frequently Asked Questions

Do you have a minimum order size?

There is no minimum order requirement. If you order in larger quantities, our stocking dealer program offers reduced pricing once you meet the qualifying order quantity. Contact us to learn more.

How do I place an order?

You can place an order in several ways: directly through our website, by email to info@lowcountryoriginals.com, through a participating retail lighting store, or through your territory sales representative, who is always happy to help. However you order, please include your current resale tax certificate.

How will I know my order was received?

Orders are acknowledged by email within one to two business days. If you have not received your acknowledgment within that time, please contact us and we'll confirm your order came through.

How do I find my sales representative?

Click the Find My Rep button on our website at www.lowcountryoriginals.com.

Are LCO pieces customizable?

Yes. Every LCO piece is built on site and fully customizable. Finishes, sizes and scale, simple adjustments, and even original designs can be created for you.

How do I request a customization?

We welcome customization requests on most products. To help us assess your request, please email us a detailed description or diagram of what you have in mind. This lets us confirm whether we can create it for you and provide accurate pricing and lead time.

What are your lead times?

Standard products, including lighting, bed swings, accessories, mirrors, and sculpture, ship in 4 to 6 weeks. Custom design orders ship in 6 to 8 weeks.

How is LCO priced, and are programs available?

LCO offers pricing tiers based on your level of purchasing, along with a stocking dealer program for qualifying customers. Contact us or your sales representative for a current price list and full program details.

What are your payment terms?

A 50% deposit is required prior to production, with the balance due prior to shipping. Your order acknowledgment lists all accepted payment methods.

What payment methods do you accept?

ACH, wire transfer, and check are accepted with no fee. Credit card payments are accepted but subject to a processing fee.

Where do I mail a check?

Lowcountry Originals, 40 Pennington Dr Unit A, Bluffton, SC 29910.

Who handles payment and billing questions?

Please direct all payment and invoicing questions to accounting@lowcountryoriginals.com or call 843-815-8080 ext. 107 or 109.

Where do you ship from, and how is my order packaged?

We ship from Ridgeland, SC. Crating fees are based on product type and size and will be listed in the order acknowledgment form. Smaller pieces such as sconces and lanterns can sometimes be bundled into crates with larger pieces. Contact us to confirm overall crating fees for your order.

How do you ship your products?

We ship based on the size of the product, via FedEx Ground, UPS, or LTL freight (pallet boxes and crates).

What is your freight program?

We offer a crating fee and freight program based on product size, type, and destination. White glove delivery can be quoted, and customer pick-up in South Carolina is also an option. For details, contact us at info@lowcountryoriginals.com or reach out to your local sales representative.

Do bed swing cushions ship with the bed swing?

Yes. Bed swing cushions are sold separately but ship within the bed swing crate.

When will I receive my invoice?

Your invoice is sent automatically when your order ships.

Will I receive tracking information?

Yes. Shipment tracking is emailed to you within 24 hours of your order shipping.

Are installation guidelines available?

Yes. Bed swing installation information is available on our website. Additional installation guidelines are in process.

What sales materials are available, and how do I request them?

Metal, wood, and cushion finish samples, along with catalogs, sales cards, and our finish book, are available on request. You can request materials through your sales representative, on our website, or by emailing info@lowcountryoriginals.com.

General inquiries: info@lowcountryoriginals.com

Payment & billing: accounting@lowcountryoriginals.com | 843-815-8080 ext. 107 or 109

Website: www.lowcountryoriginals.com

Find your rep: https://www.lowcountryoriginals.com/representative/rep/index/